Upon completing the registration form, the date will be reserved based on the prior deposit made and the plan registered in the system. These two conditions are required to guarantee photography service on your wedding or event date.
The deposit made is non-refundable under any circumstances.
In case of cancellation or date change, it can be done free of charge if notified 120 days before the event. If notified later, a penalty of $6,000,000 COP will apply, and the deposit will not be credited. New dates are subject to availability and may be assigned to another team photographer. Refusal to accept changes will not lead to a downgrade of the package or refund.
If extraordinary circumstances such as quarantines due to COVID-19 or natural disasters prevent the event, the date can be changed without penalty, if notified at least 90 calendar days in advance.
For plans with coverage over 7 hrs, the client must provide lunch, snacks, and hydration for the photography team (2 to 6 people depending on the plan), in addition to dinner.
For hourly plans (not Unforgettable, Premium, or Digital full coverage), continuous hours must be counted. For example, if the event starts at 3:00 pm and 3 hours are booked, coverage ends at 6:00 pm. For full coverage plans, the maximum time is: 12 hrs (Unforgettable), 11 hrs (Premium), 10 hrs (Digital), all continuous.
It is the client’s responsibility to schedule Pre-wedding or Post-wedding sessions at least 60 calendar days in advance. (Not available on Saturdays).
For plans including Pre-wedding or Post-wedding sessions, the client must cover transportation and any expenses such as lodging, food, fuel, tolls, park/hotel access, etc.
Session duration is 1 to 2 hours depending on the plan. These sessions will not be scheduled on Saturdays or Sundays. Delivery of photos will be 15 business days after the session. If no pre-wedding session is held, it will not result in a discount, as it is a complimentary inclusion in Premium and Unforgettable plans.
Full payment of the service is required no later than one week before the event.
Full coverage plans include transportation to preparations, ceremony, and reception.
Digital photos are edited (contrast, white balance, shadows, details, color and focus enhancements) and delivered in high quality. No advanced Photoshop editing or digital manipulation is included.
